It is common to have little or no IT documentation. As systems become more complex, there is greater dependence on employee knowledge. If the person with this knowledge leaves, so does the knowledge. Rotating IT technicians may not be aware of all of the aspects of the IT set up. This causes problems that can take much time and money.

Full time IT staff can be expensive. If do not need internal IT staff, you can have the next best option. When you engage in a professional IT support agreement with Sir Technology, you are effectively engaging in an IT partnership to ensure that we can scale the level of support as your business grows. When you do employ IT staff, we can work with them too, acting as an advanced support layer to support the operation.

Detailed technical documentation is provided to you, and a primary technician is assigned to your account. As your business grows and changes, our requirements engineers can liaise with the primary technician and your staff to ensure that infrastructure upgrades are selected and implemented correctly the first time.

Support agreements provide a minimum number of contact hours each month at a fixed rate. This enables IT support expenditure to be budgeted. As there can be many uncertainties in the business environment, we can arrange an agreement where unused hours are carried forth for use in the following month.

If you are certain that your business will use all of the allotted hours, we can draw up an agreement at a reduced rate with this in mind.